Sample

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Sample Ops Audit Report · public · read-only

Los Santos Ops RP

1,842 members · 287 online · sample data

/ 100 · GRADE D

1,842 members, mid-funnel friction. New players land in #general with no onboarding path, the whitelist channel is hidden behind a verification gap, and ticket routing is unclear. Three high-severity onboarding issues are losing roughly 1 in 4 new joiners in their first 5 minutes. Structure is salvageable — the install plan below would resolve 9 of the 10 findings in 60–120 seconds.

onboarding

12 / 40

structure

17 / 25

trust

10 / 15

growth

14 / 15

Findings (8)

criticalonboarding−12 pts

No clear landing channel for new joiners

Invite drops members directly into #general — a high-noise text channel with no rules, no how-to-apply, no role explanation. New players have to scroll up through chat to figure out what kind of server this is.

FixCreate #start-here at top of the channel list with a pinned 4-line embed: what kind of RP, how to whitelist, where to find rules, where to ask questions. Move chat to #lobby.

highonboarding−8 pts

No rules-gate before main channels

Anyone who joins can post in chat, voice and tickets immediately. No Membership Screening, no rules acknowledgment role, no read-only landing zone.

FixEnable Discord Membership Screening (Server Settings → Safety) with 3 questions about server rules. Auto-grants @verified role on completion. Restricts main channels to @verified.

highonboarding−7 pts

Whitelist channel hidden behind unverified gate

#whitelist-apply requires @member role to view, but members get @member only after whitelist approval. Catch-22: applicants can't see how to apply.

FixMove #whitelist-apply to a category visible to @everyone. Restrict only the application form thread to verified users; keep instructions, examples, FAQ visible to all.

mediumtrust−5 pts

Verification level set to Low

Anyone with a verified email can post within minutes of joining. Raid bots and trolls have no friction.

FixRaise to Medium (5 min on Discord) or High (10 min + verified phone). KeepGrid will preview the change and apply it to your guild settings.

mediumstructure−5 pts

Ticket Tool installed but no routing categories

Tickets created by the bot all land in one channel. No separation between whitelist appeals, player reports, technical issues, or staff questions.

FixCreate 4 ticket categories with bot-managed routing: appeals, reports, tech-support, staff. Each gets its own SLA target and assigned reviewer rota.

mediumstructure−3 pts

Staff channels visible to @everyone

#staff-chat and #moderation-log are not restricted. Members can read internal staff coordination, including pending bans and discussions.

FixApply staff-only permission overwrite via the role hierarchy: deny VIEW_CHANNEL for @everyone, allow for @staff and @admin. Audit log: 0 messages exposed retroactively.

lowgrowth−1 pts

Server description missing

Discoverability and Discord landing card both render with no description. Members invited via direct link see only the server name.

FixSet a 2-line server description: what kind of RP, how to start. Surfaces in Discord's Discovery tab and the invite preview card.

lowonboarding−1 pts

Welcome screen not configured

Discord's native Welcome Screen (the panel that shows the first 3-5 channels to a brand new member) isn't set up.

FixEnable Welcome Screen with 3 channels: #start-here, #rules, #whitelist-apply. Custom message: 'Read rules → apply for whitelist → wait for review (24h average).'

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