Privacy Policy
Last updated: 2026-04-19KeepGrid is an independent SaaS for Discord/FiveM/RedM RP server operators. This policy describes exactly what data we collect, why, where it lives, and how you can delete it.
Plain-language summary: We collect your email, your server name, the details you enter into our intake form, and (if you install the bot) the Discord guild ID. We do not read your Discord messages, do not track members, and do not share data with third parties except for strictly necessary service providers (Stripe for payments, Anthropic for AI, Vercel for hosting). You can delete everything at any time by emailing ops@keepgrid.net.
What We Collect
When you use the landing site
- Anonymous usage analytics via Google Analytics (page views, country, device type, referrer). Configurable in your browser.
When you submit the intake form
- Email address — to deliver your generated documents and send project updates.
- Server name — used in generated documents.
- Server details you entered — platform (FiveM/RedM/other), stage, capacity, staff size, factions, framework, problems, free-text description. All used to customize AI generation.
- Optional Discord invite code — scanned once via Discord's public API to fetch server name, member count, and icon. We do not store the invite code.
When AI generation runs
- Your intake details are sent to Anthropic (Claude API) to generate documents. Anthropic's policy applies to that data during processing.
- Generated documents are stored in our database so you can view and download them.
When you pay
- Stripe handles the entire payment — we never see your card number. We store a Stripe customer ID and session ID to reconcile payments.
- Billing email may differ from your login email; both are stored for receipts.
When you install the bot
- Discord guild ID — the numeric ID of the server you installed into.
- Install progress log — step-by-step record of what the bot created, for troubleshooting and the rollback feature.
- Guild name and icon URL — fetched from Discord's public API to display in your dashboard.
- We never store: member lists, messages, roles beyond what we created, channel content, voice state, or user profile data.
When you authenticate via Discord OAuth
- Discord user ID, username, email (if you grant email scope), avatar URL.
- Used only for login. Not shared. Not sold.
What We Don't Collect
- We don't read messages in your Discord server (no
Message Contentintent). - We don't track members of your Discord server.
- We don't collect voice data.
- We don't monitor your server after install. There are no background processes.
- We don't use your Discord data to train AI models. This is prohibited by Discord Developer Policy.
How Long We Keep Data
| Data | Retention |
|---|---|
| Intake form submissions (unpaid) | 30 days then auto-deleted |
| Paid project data + generated documents | Until you request deletion |
| Stripe records (legal requirement) | 7 years (tax/accounting compliance) |
| Google Analytics | 14 months |
| Server snapshots (rollback feature) | 90 days then auto-deleted |
| Discord install progress logs | 90 days then auto-deleted |
Who We Share Data With
- Anthropic (Claude API) — intake details for AI generation. Anthropic Privacy
- Stripe (payments) — billing information. Stripe Privacy
- Vercel (hosting) — all site traffic. Vercel Privacy
- Neon (PostgreSQL database) — stored project data. Neon Privacy
- Discord (OAuth + bot API) — for authentication and install only.
- Google Analytics — anonymized site traffic stats.
We do not sell data. We do not have advertising partners. No third party outside this list receives your data.
Your Rights
You can at any time:
- Access your stored data — email ops@keepgrid.net and we'll send an export.
- Correct it if something is wrong.
- Delete it entirely — see /data-deletion.
- Revoke the Discord bot at any time via Server Settings → Integrations.
GDPR / Regional Laws
If you are in the EU/UK, you have the right to data portability, to object to processing, and to lodge a complaint with your local data protection authority. We will respond to any GDPR request within 30 days.
California (CCPA): you have the right to know what we collect, delete it, and opt out of any "sale" of personal information. We don't sell data, but the rights still apply.
Children
KeepGrid is not intended for users under 13 years of age. If you learn that a minor has provided us data, email ops@keepgrid.net and we will delete it immediately.
Changes
Updates to this policy are logged on /changelog. If we make a materially adverse change, we will email anyone with an active paid project at least 14 days before the change takes effect.
Contact
Questions or requests: ops@keepgrid.net.